FAQ

Frequently asked questions

Find answers to frequently asked questions about conference registration, continuing education, seminar seating, and more.


Registration

Do I need to register for the keynotes? Is there an additional fee?
Yes. Although most registration packages include free admission to the keynotes, you still need to register for the keynotes you’d like to attend.

I’m a new AIA member. Am I eligible for free registration?
Yes, if you join AIA between June 9, 2019 and May 16, 2020. See full details here >

How to use it: Log in to conference registration as an AIA member. Select the “New Member” package. Your shopping cart will display $0 for your package price. Workshops, tours, and some events carry an additional charge.

Can I make changes to my registration?
Yes. Log in to your registration record to add or modify programs (workshops, seminars, tours, and events) or register a guest or colleague. If your change requires a payment adjustment, email customer service or call (800) 343 4146 [outside the US call (847) 996 5850].

How long do I have to complete my registration?
Once you begin registration, you have 24 hours to complete it. After 24 hours your registration record will still be available. However, the programs you selected will no longer be in your cart.

Please note: You must register for the keynotes and continuing education seminars you’d like to attend to reserve your seat.

I’m a member but I didn’t receive the member rate when I registered
Please send us an email so we can investigate what happened.

Are discounts available?
Yes! We offer early bird and advance registration rates. Young professionals save an additional 30% off these rates, AIAS members and students register for $25, and Emeritus members receive an additional 50% off the member rate.

New AIA members who join AIA between June 9, 2019 and May 16, 2020 receive free registration.

How do I register as a guest?
After you select your registration package, you’ll have the option to add guests. A guest is a family member, friend, or child of a registered attendee. Business associates and staff colleagues must register separately.

When will I receive my badge?
We’ll send you an email confirmation closer to the event. Please bring this confirmation to the registration area at the Los Angeles Convention Center (Tuesday through Saturday or JW Marriott (Wednesday–Friday)), where you’ll print your badge and pick up your. Registration hours for each location will be listed in the A’20 app.

Platinum Pass holders can pick up their registration materials at the A’Lounge, Room 301B, at the Los Angeles Convention Center.

Are there volunteer opportunities?
Yes! Please email us for more information.

What’s the cancellation policy?
We’ll refund your registration fees—less a $75 service fee—for cancellation requests received in writing on or before April 15, 2020. If you purchased a Platinum Pass and used your AIAU promo code before cancelling your registration, we’ll deduct the cost of any courses you purchased from your refund. No refunds will be made for cancellations received after April 15 or for no-shows. Donations are not refundable. Substitutions are welcome and may be made without penalty.

Please email us with your request. Cancellations and substitutions will not be accepted by phone. Credit card refunds will be processed within two to three business days and issued to the credit card number on file. Check refunds will be processed within six to eight weeks after conference.

Seminars, tours, & events

Do I have to register for sessions or the keynotes?
Yes. You must register for every session you’d like to attend to reserve your seat. Many sessions sell out quickly. We recommend registering early for the sessions you plan to attend to get your top picks.

I registered for the sessions I want to attend. How do I claim my seat on-site?
Show up to the classroom 15 minutes before the seminar starts. Scan your name badge to enter and claim your seat. 10 minutes before the seminar begins, we’ll release unclaimed seats on a first-come, first-seated basis. Unfortunately, we cannot hold reserved seats for late arrivals.

Is there a wait list for sold-out programs?
No. We recommend checking the online schedule to see if seats open up. At the event, you can wait at the classroom entrance or the tour departure desk to see if an unclaimed seat becomes available.

Is free Wi-Fi available in the convention center?
Yes. Free basic Wi-Fi service is available in all public spaces, ballrooms, classrooms, and the expo floor.