AIA will refund Attendee registration fees (less a $75 service fee) and fees for tours and events when we receive your cancellation request in writing on or before May 7, 2025. No refunds for cancellations received after May 8, 2025, or for no-shows will be made. To cancel your registration, email your request to customer service.

Registration for an Expo Pass is not refundable.

Donations and AIA Awards Gala tickets are not refundable.

To cancel your registration, email your request to customer service. Cancellations and substitutions will not be accepted by phone. Credit card refunds will be processed within two to three business days and issued to the credit card number on file. Check refunds are processed within six to eight weeks after the Event.

Attendee substitutions may be made at any time prior to the start of the Event and may be made without penalty.

By attending this Event, you acknowledge and agree to abide by the AIA’s Event Code of Conduct.  

AIA reserves the right to use, reproduce, distribute, publicly display, and license to third parties any photograph or video taken at the Event, without the express written permission of those included within the photograph or video. AIA may use or authorize the use of such photographs or videos in any format or media, including but not limited to publications, brochures, invitations, books, newspapers, magazines, television, websites, and other digital or print media.

By attending the Event, you waive and release any and all claims you may have against AIA or any third-party licensees or partners of AIA related to the use of recorded media of you at the Event. This includes, without limitation, any right to inspect or approve the use of your image or likeness, and any claims for invasion of privacy, violation of the right of publicity, defamation, copyright infringement, or for any royalties or fees arising from such use.

Children under the age 18 must be registered as an Attendee, have a badge, and be accompanied by an adult at all times. All children, except infants in backpacks or slings, must be registered for tours or events they plan to attend. Children are not permitted at the Expo without adult supervision. Strollers are allowed at the Expo, but please note it’s a temporary built environment packed with installations, large displays, and products and materials that your child may want to touch and explore. Attendees assume all risks associated with the use of strollers on the Expo floor, including but not limited to personal injury or property damage.

Cameras and recording devices are not allowed within the Expo or in the education sessions.

Attendees are required to wear badges at all times while at the Event. 

AIA has a no-solicitation policy. Unauthorized solicitation in the Expo or other supplemental Event areas is strictly prohibited. This includes the distribution of samples, souvenirs, publications, etc., or other sales promotion activities. These activities may be conducted by paid exhibitors and sponsors only from within their respective booths. Anyone found violating this policy will be asked to leave immediately. No refunds for registration fees will be given if you are found to have violated this policy. Egregious and/or multiple violations of this policy may result in disqualification from future events at the discretion of AIA Management.

I hereby release, waive and forever discharge any and all liability, claims, and demands of whatever kind or nature against the AIA and its affiliated partners and sponsors, including in each case, without limitation, their directors, officers, employees, volunteers, and agents (the “Released Parties”), either in law or in equity, to the fullest extent permissible by law, including but not limited to damages or losses caused by the negligence, fault or conduct of any kind on the part of the Released Parties, including but not limited to death, bodily injury, illness, economic loss or out of pocket expenses, or loss or damage to property, which I, my heirs, assignees, next of kin and/or legally appointed or designated representatives, may have or which may hereinafter accrue on my behalf, which arise or may hereafter arise from my participation in the Event. I hereby knowingly assume the risk of injury, harm and loss associated with my participation in the Event, including any injury, harm and loss caused by the negligence, fault or conduct of any kind on the part of the Released Parties.

The Event may have activities, including, but not limited to tours and Expo floor activations, such as wellness sessions (collectively, the “Activity”).

I acknowledge the health risks associated with the Activity, including but not limited to transient dizziness, lightheaded, fainting, nausea, muscle cramping, musculoskeletal injury, joint pains, sprains and strains, heart attack, stroke, or sudden death. I agree that if I experience any of these or any other symptoms during the Activity, I will discontinue my participation immediately and seek appropriate medical attention. I DO HEREBY RELEASE AND FOREVER DISCHARGE THE RELEASED PARTIES FROM ANY CLAIM WHATSOEVER WHICH ARISES OR MAY HEREAFTER ARISE ON ACCOUNT OF ANY FIRST AID, TREATMENT, OR SERVICE RENDERED IN CONNECTION WITH MY PARTICIPATION IN THE ACTIVITY.

As a participant, volunteer, or Attendee, you recognize that your participation, involvement and/or attendance at any AIA Event or activity is voluntary and may result in personal injury (including death) and/or property damage. By attending, observing or participating in the Activity, You acknowledge and assume all risks and dangers associated with your participation and/or attendance at the Activity, and You agree that: (a) The American Institute of Architects, (b) the property or site owner of the Activity, and (c) all past, present and future affiliates, successors, assigns, employees, volunteers, vendors, partners, directors, and officers, of such entities (subsections (a) through (c), collectively, the “Released

Parties”), will not be responsible for any personal injury (including death), property damage, or other loss suffered as a result of your participation in, attendance at, and/or observation of the Activity, regardless if any such injuries or losses are caused by the negligence of any of the Released Parties (collectively, the “Released Claims”). BY ATTENDING AND/OR PARTICIPATING IN THE ACTIVITY, YOU ARE DEEMED TO HAVE GIVEN A FULL RELEASE OF LIABILITY TO THE RELEASED PARTIES TO THE FULLEST EXTENT PERMITTED BY LAW.

Event acknowledges that their contact information will be shared with relevant exhibitors when an Event agree to have their badge scanned by an exhibitor.

If you are a resident of the EU, UK or Canada, the following is not applicable.

AIA will provide Attendee contact information and email addresses to partners and exhibitors of the Event. The information provided to partners and exhibitors will only be used to inform the Attendee of promotions and networking opportunities with the partners and exhibitors. For those AIA Events with partners/exhibitors you will have the option during registration to opt-out if you wish not to receive notifications and opportunities from the Event partners/exhibitors via email.

Attendee acknowledges that their registration, tickets, and admission to any of the Event or related activities are subject to all government (including, but not limited to, the Centers for Disease Control and Prevention, the jurisdiction in which the Event occurs, and the localities Health Department regulations), the venue and AIA safety and health policies, which includes the information set forth below. Attendee acknowledges that situations can arise that may dictate a change in these policies, therefore, the AIA may continue to develop and update these policies in the intervening time between Attendee’s registration or receipt of a ticket and the date of the Event. By registering for and/or attending or participating in any of the activities, Attendee acknowledges and agrees, on behalf of themselves and anyone accompanying them (including any minor(s)) (1) that Attendee will comply with such policies and regularly check for any updates to such policies available via the Event website; (2) that Attendee’s and their attendance at the Event is conditioned on such compliance; and (3) that if Attendee’s or their admission to any of the activities is denied or revoked because they have failed or refused to comply with any such safety and health policies of the venue or the AIA, they will not be eligible for any remedy, credit or refund.

AIA reserves the right to amend these policies, terms and conditions from time to time. However, you will be subject to the policies, terms and conditions in force at the time you submit your registration.