As a sought-after expert on disruptive transformation, leadership, customer experience, and the future of work, Charlene has worked with hundreds of organizations—ranging from Adobe to Southwest Airlines and 14 of the Dow Jones Industrial 30 companies—to provide her insights to support a winning strategy for disruptive growth and a plan to identify and seize an opportunity no one else has the audacity or confidence to reach for.
Throughout her career, Charlene has been at the edge of disruption. She worked in newspapers in the early 1990s and helped them navigate the shift from print to online. As a principal analyst at Forrester Research, she covered interactive advertising, search marketing, and the rise of social media. In 2008, she founded Altimeter Group, a disruptive competitor that challenged analyst firm incumbents such as Gartner, Forrester, and IDC, which was acquired by Prophet. Charlene went on to serve as the chief research officer at PA Consulting, where she led the company’s thought leadership program. She currently leads her own firm, Quantum Networks Group.
Charlene is the New York Times bestselling author of six books, including The Disruption Mindset, Open Leadership, and the critically acclaimed book Groundswell. Her latest book, Winning with AI: The 90-Day Blueprint for Success, lays out a master plan for AI strategy.
She is an experienced speaker who has inspired leaders in intimate forums and expansive conference halls. She has delivered keynote addresses at such venues as the World Economic Forum, TED, and South by Southwest.
Charlene is frequently quoted in The Wall Street Journal, The New York Times, USAToday, Reuters, and The Associated Press, and she’s shared her expertise on 60 Minutes, The McNeil NewsHour, ABC News, CNN, and CNBC.
Charlene earned an MBA from Harvard Business School and an AB degree magna cum laude from Harvard College. In her spare time, she teaches her beloved cat new tricks.