Exhibitor FAQ

Frequently asked questions

Find answers to frequently asked questions about exhibiting.

Move in / move out

When can I move in/start the installation of my booth?
If you ship your freight to the Freeman advanced warehouse, your freight will be in your booth ready to start being installed when exhibitor move in begins at 8am on Monday, May 11.

If you ship your freight directly to show site, it will need to arrive during your designated time slot noted on the target freight plan. You do not need to be present in your booth when freight arrives. View the target freight floor plan >

Exhibitor move in takes place Monday, May 11 through Wednesday, May 13 from 8am-5pm. All booths must be set no later than 5pm on Wednesday, May 13.

When does move-out take place?
At the close of the expo at 5pm on Friday, May 15, aisle carpet will be rolled/picked up and all exhibitor empty containers will start to be returned to exhibitors. This process can take up 9 hours (please plan travel accordingly).

All exhibitors with outbound freight will need to complete an outbound shipping form and be completely clear of the exhibit hall no later than 10am on Sunday, May 17.

Can our company employees install/dismantle our booth?
A company employee can install and/or dismantle their exhibit if one person, who is a full-time employee, can accomplish the task in an hour or less without the use of tools. If the exhibit preparation, installation or dismantling requires more than 1 hour or more than 1 full-time employee, you must use union personnel supplied by Freeman. Read the LACC union labor jurisdictions >

Can I hand-carry products/use my own vehicle to transport items?
An exhibitor may hand carry material that is carry able by one person, in one trip, without the use of dollies, hand trucks or other mechanical equipment.

Where can I order electricity, furnishings, labor, etc.?
All order forms, along with show rules and regulations, can be found in the Exhibitor Service Manual (ESM). View the ESM >

The ESM requires a log in. Read our step-by-step log in instructions >

How do I order lead retrieval equipment?
The instructions for ordering lead retrieval equipment are included in the Exhibitor Service Manual (ESM).


Where can I go to register booth personnel?
Each booth comes with an unlimited number of exhibitor badges. Exhibitor badges include access to the expo hall and keynotes, although pre-registration is required for keynote access. Exhibitors can attend educational sessions by registering for an exhibitor education badge for an additional cost.

Registration opening in February!

Complimentary expo passes

Is there a free pass I can send to my current/potential customers to attend the expo?
Exhibitors may invite an unlimited number of current/potential architecture and design-industry customers to attend the expo for free. Exhibitors automatically receive an email from our Referral Campaign Support Group, Feathr. (The email will come from email address: support@feathr.co.) The email includes a link to the exhibitor’s personalized dashboard where they can access the link to share the free expo pass, plus custom-made emails and banner ads to promote their presence at the expo.

More information will be available on our web page as we get closer to the event. Check back to learn more about the referral campaign and how to share the free expo pass by visiting our Complimentary Tools web page.


Where can I book my hotel?
Our housing vendor has negotiated rates with over 21 hotels with no booking, change, or cancellation fees, plus the option to pay later. Book your hotel >

Is there an official hotel provider for the AIA Conference on Architecture?
Yes, onPeak is the only official housing vendor for A’20 in Los Angeles. Please use the online hotel reservation system to avoid housing poachers. Read the important travel advisory about housing poachers >


How do I update my booth profile?
To update information within your booth profile, log in to the Exhibitor Portal using your Company eCode. Read the step-by-step instructions >

I am getting solicitations to buy attendee lists. Are these valid?
No, A’20 does not sell attendee (or exhibitor) email addresses. Unfortunately, the trade show industry is experiencing an increase in rogue list brokers targeting exhibitors. If you are receiving unsolicited emails or phone calls from people claiming to have an A’20 attendee list, please do not purchase the list. It is not the official A’20 attendee list.

An article by Trade Show News Network explains what to look for when dealing with a potential list poacher. Read the full article >

What are the expo days and times?
The 2020 expo hall will be open for two days on Thursday, May 14 and Friday, May 15 from 9:30am-5pm. The expo hall will not be open on Saturday, May 16.