Frequently asked questions
Find answers to frequently asked questions about exhibiting.
Move in / move out
When can I move in/start the installation of my booth?
If you ship your freight to the Freeman advanced warehouse, your freight will be in your booth ready to start being installed when exhibitor move in begins at 8am on Monday, June 3.
If you ship your freight directly to show site, it will need to arrive during your designated time slot noted on the target freight plan. You do not need to be present in your booth when freight arrives. View the target freight floor plan >
Exhibitor move in takes place Monday, June 3 through Wednesday, June 5 from 8am-5pm. All booths must be set no later than 5pm on Wednesday, June 5.
When does move-out take place?
At the close of the expo at 5pm on Friday, June 7, aisle carpet will be rolled/picked up and all exhibitor empty containers will start to be returned to exhibitors. This process can take up 9 hours (please plan travel accordingly).
All exhibitors with outbound freight will need to complete an outbound shipping form and be completely clear of the exhibit hall no later than 10am on Sunday, June 9.
Can our company employees install/dismantle our booth?
Your company’s full-time personnel may set up and dismantle your exhibit. If full-time company personnel are utilized to set up an exhibit, they should carry positive company identification, such as a medical ID card or payroll stub. Read the exhibitor rules and regulations >
Can I hand-carry products/use my own vehicle to transport items?
An exhibitor may hand carry material provided no hand carts & dollies are used to transport items. Material must be able to be carried by one person through the main entrance of the facility and must weight less than 300 lbs.
Hand-carry/Personally-Owned Vehicles (POVs) will not be permitted access to the loading dock/freight door areas. Acceptable POV vehicles include passenger automobiles, minivans, SUVs, pick-up trucks, and full-sized vans.
Where can I order electricity, furnishings, labor, etc.?
All order forms, along with show rules and regulations, can be found in the exhibitor service manual (ESM). View the ESM >
The ESM requires a log in. Read our step-by-step log in instructions >
Where can I go to register booth personnel?
Each booth comes with an unlimited number of exhibitor badges. Exhibitor badges include access to the expo hall and keynotes, although pre-registration is required for keynote access. Exhibitors can attend educational sessions by registering for an exhibitor education badge for an additional cost.
Complimentary expo passes
Is there a free pass I can send to my current/potential customers to attend the expo?
Exhibitors may invite an unlimited number of current/potential architecture and design-industry customers to attend the expo for free. Exhibitors automatically receive an email from our Referral Campaign Support Group, Feathr. (The email will come from email address: firstname.lastname@example.org.) The email includes a link to the exhibitor’s personalized dashboard where they can access the link to share the free expo pass, plus custom-made emails and banner ads to promote their presence at the expo. To learn more about the referral campaign and how to share the free expo pass, visit our referral campaign web page.
How do I update my booth profile?
To update information within your booth profile, log in to the Exhibitor Portal using your Company eCode. Read the step-by-step instructions >
If you need to update the way your company name (“Exhibiting As” name) appears, please email us.
Where can I book my hotel?
We have negotiated rates with 14 hotels with no booking, change, or cancellations fees, plus the option to pay later. Book your hotel >
What are the expo days and times?
The 2019 expo hall will be open for two days on Thursday, June 6 and Friday, June 7 from 9:30am-5pm. The expo hall will not be open on Saturday, June 8.