Frequently asked questions
Do I need to register for the keynotes? Is there an additional fee?
Yes. Although most registration packages include free admission to the keynotes, you’ll still need to register for the keynotes you’d like to attend during Step 2 of the online registration process. These registration packages require an additional fee to attend the keynotes: Guest pass, Expo pass, and Events and Expo pass.
Is a ticket to The Party! included in my registration?
Most of our registration packages include a ticket to The Party! on Friday, April 28th. This includes the Friday one-day packages. The Student, Expo Pass, Events & Expo Pass, Press, and Exhibitor Booth Personnel packages do not include a ticket to The Party!
I’m a new AIA member. Am I eligible for free registration?
When you join AIA between May 22, 2016 and April 29, 2017, you’re eligible for free registration. See full details here >
How to use it: Log in to conference registration as an AIA member. Select the “New Member” package. Your shopping cart will display $0 for your package price. Workshops, tours, and some events carry an additional charge.
Can I make changes to my registration?
Yes. Log in to your registration record to add or modify programs (workshops, seminars, tours, and events) or register a guest or colleague. If your change requires a payment adjustment, email customer service at email@example.com or call (800) 343 4146 [outside the US call (847) 996 5850].
How long do I have to complete my registration?
You have 48 hours to complete your registration once you begin. After 48 hours your registration record will still be available. However, the programs you selected will no longer be in your cart.
Please note: You must register for the keynotes and continuing education seminars you’d like to attend to reserve your seat.
I’m a member but I didn’t receive the member rate when I registered
Please send us an e-mail so we can investigate what happened.
Are discounts available?
Yes! We offer early bird and advance registration rates. Young professionals save an additional 30% off these rates, and AIAS members and students register for $25.
How do I register as a guest?
After you answer the demographic questions, you’ll have the option to add guests. A guest is a family member, friend, or child of a registered attendee. Business associates and staff colleagues must register separately.
If my spouse is receiving an award, do I need to register?
If you’re only attending the awards ceremony, your spouse can purchase your ticket to this event during registration. If you’d like to attend keynotes or check out the expo floor, please register as a guest or an expo pass.
When will I receive my badge?
We’ll send you an email confirmation closer to the event. Please bring this confirmation to the registration area at the Orange County Convention Center, where you’ll print your badge and pick up your lanyard and event bag.
Are there volunteer opportunities?
Yes! Please contact us for more information.
Seminars, tours, and events
Do I have to register for sessions or the keynotes?
You’ll need to register for any sessions you’d like to attend to reserve your seat. Many sessions sell out quickly. We recommend registering early for the seminars, tours, events, and keynotes you plan to attend to get your top picks.
I registered for the sessions I want to attend. How do I claim my seat on-site?
Show up to the classroom 15 minutes before the seminar starts and scan your name badge to enter and claim your seat. 10 minutes before the seminar begins, we’ll release any unclaimed seats on a first-come, first-seated basis. Unfortunately, we cannot hold reserved seats for late arrivals.
Is there a wait list for sold-out programs?
No. We recommend checking the online schedule to see if seats open up. At the event, you can wait at the classroom entrance or the tour departure desk to see if an unclaimed seat becomes available.
Is free Wi-Fi available in the convention center?
Yes. Free basic Wi-Fi service is available in all public spaces, ballrooms, classrooms, and the expo floor.